we have a 2009 Mazda 6 and the dashboard is literally melting. online I found some complaints that others were having with this problem on the Mazda 3 and the 6. anyone of you having this problem? if so, what did Mazda do to correct this problem?
Mazda 6 Dashboard Melting
pierredoggy
61 - 69 of 69 Posts
I considered it for about 15 seconds and then realized I am not going to spend money to fix a product that a multi-billion dollar company produced. They are the ones that screwed it up, they fix it.
If you order a burger at a restaurant do you just take it home and cook it more if they serve it to you raw? Or do you have the company fix it cause they are the ones that screwed it up?
Call your local dealer, if they won't help, call corporate, keep going up the chain and make enough noise that you get heard.
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8,779 Posts
I bet youre fun at parties.
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Guys, I have a 2009 that I just bought and has the sticky dash. I'm fixing myself. MazdaUSA was zero help, said the warranty extension had expired, and I'm on my own. They will take zero responsibility for this at this point, even though it was clearly a design flaw.
Regarding aftermarket dash covers, I don't think I would want to endanger my passengers by covering the area where the airbag deploys. If it caused injury by flinging the cover at my passenger at 100mph, I'm not sure if I could live with that. Plus the off-gassing of this dash has made the car smell old. It's gotta go.
If anyone has a better video than the 2010 one I saw on YouTube, I'd love to watch it. She stops narrating at about 30 minutes, it's not well recorded edited, 1:21 mins long, out of focus in parts, etc. Or if you have the Mazda procedure for the replacement, that would be great.
The letter from Mazda to dealers informs them that the part and .7 hours of labor will be covered, but my dealer quoted me 1.5 hours at around $268 just for the labor. And they marked the part up to over $350. I bought mine online for about $180 plus shipping.
Regarding aftermarket dash covers, I don't think I would want to endanger my passengers by covering the area where the airbag deploys. If it caused injury by flinging the cover at my passenger at 100mph, I'm not sure if I could live with that. Plus the off-gassing of this dash has made the car smell old. It's gotta go.
If anyone has a better video than the 2010 one I saw on YouTube, I'd love to watch it. She stops narrating at about 30 minutes, it's not well recorded edited, 1:21 mins long, out of focus in parts, etc. Or if you have the Mazda procedure for the replacement, that would be great.
The letter from Mazda to dealers informs them that the part and .7 hours of labor will be covered, but my dealer quoted me 1.5 hours at around $268 just for the labor. And they marked the part up to over $350. I bought mine online for about $180 plus shipping.
My 2009 Mazda 6 iSport just developed this problem-"sticky-melting-small crack". Received a recall/extended warranty (10 years) notification in 2018 but it specified dashboards that were having a problem and at the time mine was ok. I went to my dealer (2023) and they said the extended warranty has expired - so no help there. I was instructed to go to the parts department at the dealer to see if they could order the part to repair outside of the extended warranty. They informed me the dashboard in question was "retired" and they could not obtain the part to do a repair. They offered no suggestion or solution........ so......?????? Any ideas? Thanks !
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I ordered mine online from a Mazda OEM supplier just 2 months ago. I find it hard to believe they are no longer available. Get the part number and Google it. Then call the online supplier with the cheapest price (and phone number listed) and verify availability. it will definitely be cheaper to order it online than to get it from your local dealership.
I just ordered and replaced myself a sticky dash in a 2009 6 v6. As Bruce said, many Mazda OEM parts suppliers, cheapest for me was MazdaSwag ~$210 shipped. The official Mazda Special Service Program bulletin for the sticky dash was useful. It lists the part number as GSYL-60-350 (unintuitively called ‘crash pad’), and lists the affected VIN numbers. I had to reference this bulletin because the OEM parts dealers were otherwise looking up a different discontinued part for my VIN in their systems.
For instructions, Bruce’s steps here are good, thanks Bruce! I actually followed the steps in the bulletin plus a Mazda service manual I found online, but they made the process more complicated than necessary. Took me about 2h.
A couple insights:
For instructions, Bruce’s steps here are good, thanks Bruce! I actually followed the steps in the bulletin plus a Mazda service manual I found online, but they made the process more complicated than necessary. Took me about 2h.
A couple insights:
- a trim removal kit is useful but not strictly necessary if you’re careful.
- the airbag plug needed a really good push to click back together on reassembly
- accidentally got sticky goo on my white pillar trim (nearly had a heart attack, but luckily was hard plastic trim and not cloth), found that the goo cleans up easily with rubbing alcohol.
61 - 69 of 69 Posts
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