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I had a rock punch the windshield of my 6 while on the highway recently. No clue where it came from. I gathered 2 quotes and now I'm curious/concerned. Safelite is quoting me $360 to replace the windshield, which is about average. I had a local reputable glass shop also give me a quote. The glass and install quote was comparable to Safelite, but then they wanted a $275 charge to reprogram the forward collision camera. Their reasoning is that the camera tends to go out of focus when replacing the windshield.


Has anyone had to replace their windshield yet? Or can anyone attest to this 'reprogram' fee? Seems excessive to me. However, I don't want to be caught by surprise when I go to Safelite on Monday and they say "OH BY THE WAY..." Seems strange to me that the camera would go out of focus if the car isn't turned on while performing R&R on the windshield.
 

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I've read somewhere similar to what you have said, I just can't remember if it's Subaru or CR-V. You can't use any regular windshield as it will interfere with the sensor or camera or radar or whatever it is. I'm not sure about calibration but somehow it makes sense.

Your car is still new. How about claiming it through insurance? On this side of our world, we let the insurance handle everything.
 

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That seems quite odd to me, but I honestly haven't a clue whether it's legitimate or not. Part of me says it's definitely a concern because different thickness/angled glass will obviously affect the camera, but the other part of me says there's no way it would be great enough (if it did it at all) to warrant a 'refocusing.'


Edit: Looking through the workshop manual, I can confirm that Mazda specifies that you re-adjust the Forward Sensing Camera (FSC) and you need a M-MDS tool in order to do so :(
 

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I've had mine replaced once and repaired twice in under 2 years. Very thin windshield.

I claimed mine through insurance ($0 deductible in Florida) and got an OEM windshield. I recall the windshield price alone being around $550. Total claim was around $800. You should have no camera issues if you get the expensive OEM windshield. All bets might be off with a cheap replacement windshield.

At the time I got an email from my insurance company stating this:

Windshield Service notice

As a reminder, your windshield is fitted with a forward-facing camera linked to an advanced driver assistance system. Some vehicle manufacturers require a recalibration of the camera system after a windshield replacement. You must check with your vehicle manufacturer in order to determine whether the camera system must be recalibrated. If so, you must go to a dealership (or other qualified specialist) to have your camera system recalibrated as soon as possible after the replacement of your windshield.

!
Your vehicle camera may not operate properly until it has been recalibrated.

Some camera systems have a warning symbol or a message may appear if the system is not operating properly, so you should not rely on the operation of camera-linked systems until the camera system has been properly recalibrated.
 

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This is normal these days. I'm betting the Safelite guys will tell you that you need to go to the dealer to get it reprogrammed. It may or may not be covered by your insurance.
 

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Go through your insurance, Comp usually has no deductible for windshields (safety item) and you can ensure getting OEM then.
That depends on your insurer, your insurance policy, and potentially what state you live in. I'm insured with Allstate and my policy has something like a $1,000 deductible for glass damage. I had to replace the windshield on my 2015 6 a couple years ago and I paid out of pocket for it because paying the large deductible would have cost me over 3x more than paying out of pocket. It cost about $280 to replace the windshield out of pocket but I have a Sport model so it doesn't have all of the doodads and cameras behind the windshield.
 

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That depends on your insurer, your insurance policy, and potentially what state you live in. I'm insured with Allstate and my policy has something like a $1,000 deductible for glass damage. I had to replace the windshield on my 2015 6 a couple years ago and I paid out of pocket for it because paying the large deductible would have cost me over 3x more than paying out of pocket. It cost about $280 to replace the windshield out of pocket but I have a Sport model so it doesn't have all of the doodads and cameras behind the windshield.

Well yea, theres always finite issues with blanket statements like mine, but the bottom line is, at least ask. I pay the extra for a $250 collision, the difference over 6 months is less than $15 vs $1000. In KY, you have to have a good windshield so as long as you have comp youre covered.
 

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Yeah, on my policy windshield repairs are 100% free, but I have to pay the deductible to have an actual replacement, but my deductible is $100 so hey the beater gets a new windshield.
 

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Well, after filing with Mercury, found out that the quote I got with the recalibration is from their approved list. Lucked out there at least. By filing a claim, I will save a whopping $177 due to only paying the $500 deductible. That 'recalibration' labor sounds like overpriced snake oil to me, but gotta do what must be done.

Starting to hate all this 'active safety'. People just need to learn to drive.
 

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The windshield does not cause the camera to go out of focus.

When the camera is moved it can come out of alignment which is what they're doing (aligning), charging you for.

If you are paying out of pocket you can have the windshield replaced and if they do a good job/know what they're doing, it's very possible that the camera will not need to be realigned. Save your money.

The camera they're realigning is for the lane keep assist. If you're like us we don't use it. No reason to have it aligned whether they got it right or not.
 

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At least mazda made that right and you can disable every assisting camera, radar and so on if things break.

Every manufacturer will recommend to calibrate the cameras after changing the windshield so they don't get sued if something gets out of focus and you rely on that.


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