[onrails]

Ok, here is my dilemma.

Ever since I bought the car, I have this slight vibration under acceleration. I took it in the first time, and they tried replacing the differential mount in the rear with no luck. They ended up saying it was the car's "characteristic", lol... gotta love that one. So, at my first oil change, I took it to another dealership. End result was that the air pressure in the tires was way too much. The vibration was still there, but not as prevalent. Fast forward to now. About ready to go in for my second oil change. I've noticed that the tires are cupping from this vibration. I had the tires rotated at 3000. All 4 are cupping. Mind you, not horribly bad though. What should I do this time?

In concert with the above problem, they have never been able to get my Sirius working. Gave me stuff like "sirius and mazda has a problem and they are working on it... no fix yet". Almost 6000 miles later, I still don't have Sirius. One thing they never did was replace the head unit, or the receiver. I think I will have them do that. If it still doesn't work, I want my $400 back from mazda and they can yank the shit out. I'm sure the dealer would give me shit, so I would have to go to Mazda headquarters... what is that number?

Thanks,

Dave

 

[iiijay743iii]

Ok, here is my dilemma.

Ever since I bought the car, I have this slight vibration under acceleration. I took it in the first time, and they tried replacing the differential mount in the rear with no luck. They ended up saying it was the car's "characteristic", lol... gotta love that one. So, at my first oil change, I took it to another dealership. End result was that the air pressure in the tires was way too much. The vibration was still there, but not as prevalent. Fast forward to now. About ready to go in for my second oil change. I've noticed that the tires are cupping from this vibration. I had the tires rotated at 3000. All 4 are cupping. Mind you, not horribly bad though. What should I do this time?

In concert with the above problem, they have never been able to get my Sirius working. Gave me stuff like "sirius and mazda has a problem and they are working on it... no fix yet". Almost 6000 miles later, I still don't have Sirius. One thing they never did was replace the head unit, or the receiver. I think I will have them do that. If it still doesn't work, I want my $400 back from mazda and they can yank the shit out. I'm sure the dealer would give me shit, so I would have to go to Mazda headquarters... what is that number?

Thanks,

Dave
[/b]

I would start with asking the dealer to eithier fix it or remove it from your vehicle and refund you the money, you never know you may have a "nice one"

This probably won't work :/ , in that case I would ask for the person above your dealership, I beleive thats the regional something or other-(someone on this forum will correct me I am sure)

The most important thing is to be calm and civil, this usually works. If you want somehing to get done and want to play hardball go into the dealership on a busy day ( sat afternoon) and go into the showroom and goto your salesman or manager and approach him with an elevated voice, ( so the other customers can hear you, but not too loud so you seem like an a$$) And state how the car u bought is been nothing but problems and after numerous attempts they cant fix it. The last thing they want you doing is "poisoning" other customers.

I did this cause I was furious about thje glue all over my car after delivery and the promise of all season tires on it. They proceeded to resolve my problem VERY quickly. I even apologized for the incident but they became sympathetic to my cause and kept apologizing to me


sry bout the long winded answer, i wish you the best of luck!

Jason

 

[J Dragon]

^^^LOl that's a good one, I'll keep that in mind.

 

[11psiGSR]

In concert with the above problem, they have never been able to get my Sirius working. Gave me stuff like "sirius and mazda has a problem and they are working on it... no fix yet". Almost 6000 miles later, I still don't have Sirius. One thing they never did was replace the head unit, or the receiver. I think I will have them do that. If it still doesn't work, I want my $400 back from mazda and they can yank the shit out. I'm sure the dealer would give me shit, so I would have to go to Mazda headquarters... what is that number?
[/b]

To my knowledge, the issues that Sirius and Mazda were having are unrelated to the 6. I thought it was the 3, 5 and CX7. Unfortunately I erased all of the emails they sent out about the problem. I am sure someone here still has them.

Does it work at ALL? If it does not, there is something more serious (no pun intended) going on. A reputable dealer with halfway decent customer service should gladly hand you your money back.

On a side note, I have the factory Sirius tuner. It does work but the display will carry characters from a previous song if the next band has a short name. For example Korn may show up as "Kornot Ch" if the Red Hot Chili Peppers play before them. Also, the display is tiny compared to any outboard controller.

All in all I like the stock intergration but if I had to go back I would buy an aftermarket piece an use an aux-in adapter.

If they give you the chance to yank it and give you your money back, TAKE IT!

 

[dak11]

In your next conversation with the sale person you dealt with I'd casually ask him about your states lemon law. In NJ (sales person told us) if you bring the car in for the same service 3 times and they're unable to fix it you could potentially take them to court and either get a totally new car or your purchase price of the car back, though each state could ahve different penalties.

http://somd.com/misc/lemon-law.htm

You might also want to look over the above link and possibly contact someone there to see if you're problem falls under the lemon law of your state.

 

[Speed6Turbo]

+1. That is crazy that they do not want to fix it or say it is a characteristic of the car? What is that... Take it to the next level if you do not get results. I will have to keep in mind about that busy showroom thing, it might actually work.. LOL!

 

[ItsNotACivic]

Mazda Customer Assistance Specialists are available
Monday - Friday, 6:00am - 4:45pm Pacific Time

1-800-222-5500

here you go, when ever you have a problem with a dealer call here the more complaints about a dealer mazda can pull their elite status if they have one, you know what I am trying to say.

GOOD LUCK.

 

[subspeed6]

Did you get the tires balanced when they were rotated? Just curious.

 

[franchize]

Did you get the tires balanced when they were rotated? Just curious.
[/b]

That's what I was thinking, first thing to check would be tire balance, second would be suspension.


As far as the Sirius I'd be really pissed, I've been enjoying the OEM Sirius kit for months, no problems.

Have them change out the Sirius unit, it would take 5 minutes.