[jonathanrisko]

Well I dont know if anyone here called and drove them nuts but whatever happened or whoever helped out, it is greatly appreciated. On the way home from Mazda yesterday after getting all the work done on my own buck, the Senior vice president of Express oil change personally called me not once but twice from his cellphone asking me what we could do to resolve the issue. I have a meeting with him @ their corporate office this afternoon and will post the results here on this thread tonight so check back later. Again, thanks guys.
Jonathan

I had a meeting with the VP today. They loaded me full of free oil change cards (4) and also cut me a check for EVERY expense I incurred due to their error. They ended up being VERY cool. In the end, I am VERY satisfied that the VP took care of me as good as he did. Well, things worked out (for once)
Thanks again to everyone

 

[BlackCherry06]

Yet they somehow find it economical to hire minimum wage idiots to perform critical work on expensive cars. Wonder how many issues like this that chain has in an average week.

 

[XsillyputtyX]

good luck jonathan! make sure you tell him you belong to many forums and have talked to many of your friends about this. he knows word of mouth can be his ultimate enemy here. tell him you didnt feel like a valued customer and you were talked to as if you were a child when dealing with that places service manager. im sure they will pick up the bill, plus some...