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2010 Mazda6
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Discussion Starter · #1 · (Edited)
Hi all,

I bought my 2010 Mazda 6 (V6 GS) used, in October 2019. It's my first car. I've been pretty happy with it, but I've had a few issues, especially with the passenger side dash panel that covers the airbag. I've seen on some various forums that some people had their dash crack, others had it melt. I'm one of the unlucky ones who has had both happen. It seems to be because that specific part was covered with a slightly spongy foam composite, which the airbag would need to pass through.

I'm in Ontario, Canada. The car was in very good shape when I bought it, had only one previous owner and had decently low mileage, around 110,000 km. On a cold winter day in February 2020 (only 4 months after I bought it), my passenger dashboard cracked as my car sat in a parking lot while I was shopping. I took it to the dealer, they hadn't seen the issue before, but the technician did agree that it was odd that other people had also experienced the issue (I pulled up a different forum where people had photos of their cracked 2nd-gen Mazda6 dashes).

They said they couldn't fix it as the part was discontinued, and recommended I check a scrapyard (even though dashes are usually the first thing to go in an accident). I figured I'd just leave it since it was only a minor cosmetic issue.

The past few summers have been pretty hot and sunny, so I got a reflective dash cover to protect the dashboard from fading. Even so, from the few times I haven't used it, the top of the dash (which lays flat, so gets the most direct sunlight) has melted and is now shiny and sticky. You can see in the attached photos that it is not like the driver's side and is a glaring manufacturing defect (by the way, the hair is from my dog). My dash only started melting this year. And you can see that the left (driver's) dash is made from hard plastic, so does not have any cracking or melting problems.

Then to my frustration, I found out the melting dash panels were a known issue by 2016 and the subject of a class-action lawsuit in the States. Mazda USA reimbursed U.S. customers for the repairs, but no such lawsuit was filed in Canada.

And there was never a recall issued for either cracked or melting dashboards, presumably due to it not affecting "enough people". At least, that's my impression from several calls to Mazda techs and parts specialists in my area and in Toronto.

If I had known about either issue, I probably wouldn't have gotten the car. But now that I have it, I want to get this fixed.

The parts guy said the panel part # for a 2010 Mazda6 is GS3L-60-350E-02. My question is, has anyone successfully replaced this part with a new one or a similar substitute part? Specifically, the GSYL-60-350? I believe it's also called a crash pad, and it's the closest thing I could find on any Mazda reseller parts sites.

Any help is appreciated. Thank you!

Photos, clockwise from top left:
Sticky dash part viewed from outside, Cracked and sticky dash, Cracked and sticky dash closeup, and Driver's dash.
Hood Automotive lighting Car Automotive tire Asphalt
Automotive design Grey Motor vehicle Automotive exterior Car

Automotive tire Automotive design Car Automotive exterior Rim
Car Vehicle Steering part Steering wheel Automotive design

Sticky dash:
Cracked dash:
Mazda USA Reimbursement statement:
Mazda USA lawsuit:

Full size:
Hood Automotive lighting Car Automotive tire Asphalt
Automotive design Grey Motor vehicle Automotive exterior Car
Automotive tire Automotive design Car Automotive exterior Rim
Car Vehicle Steering part Steering wheel Automotive design
 

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2013 Mazda 6i Grand Touring - 2.5L I4 Auto
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There was a recall for the "crash pad" as Mazda calls it. My car was part of that recall and was repaired at zero cost to me (I also got a decent CX5 as a loaner vehicle whole I also awaited the replacement airbag which was a Takata unit). This issue is very very common in the US and not only affects the 6, but almost every other manufacturer and vehicle out there. My wife's Camry had the same issue and was also recalled for it. The parts guy at your dealer is a piece of shit. He is lying to you. That part has not been discontinued. It fits 2009-2013 NA 6s. As an example, it is very much here and here and available for order. I've given you two links, showing the vast difference in prices, US$260 vs US$200 so shop around. There are several other online Mazda parts outlets that may be a bit cheaper. Just do a Google search for "genuine mazda parts" and a lot of them will pop up. They are all connected to dealer parts counters and so you can call them and ask questions. I've done it. This is your first car and you want it to be perfect, but relax. This dashboard does not affect the functionality of the airbag. It's an eyesore and all that, but don't panic.
 

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2010 Mazda6
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7 Posts
Discussion Starter · #3 ·
There was a recall for the "crash pad" as Mazda calls it. My car was part of that recall and was repaired at zero cost to me (I also got a decent CX5 as a loaner vehicle whole I also awaited the replacement airbag which was a Takata unit). This issue is very very common in the US and not only affects the 6, but almost every other manufacturer and vehicle out there. My wife's Camry had the same issue and was also recalled for it. The parts guy at your dealer is a piece of shit. He is lying to you. That part has not been discontinued. It fits 2009-2013 NA 6s. As an example, it is very much here and here and available for order. I've given you two links, showing the vast difference in prices, US$260 vs US$200 so shop around. There are several other online Mazda parts outlets that may be a bit cheaper. Just do a Google search for "genuine mazda parts" and a lot of them will pop up. They are all connected to dealer parts counters and so you can call them and ask questions. I've done it. This is your first car and you want it to be perfect, but relax. This dashboard does not affect the functionality of the airbag. It's an eyesore and all that, but don't panic.
Thank you!! That's good advice, I'll take a look.
 

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Noticed this with my 2012 bought 12 months ago, wasn't too bad because the previous owner mostly garaged it, cleaned it and coated it with 303 Aerospace UV protection and covered it with a black Custom dash mat, something I buy for all the cars I've owned, stops glare, stops cracking.
 
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