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Discussion Starter #1
Have 2019 6 GT Nav 2.5 no dash warnings dealer says no codes but smart city braking support does not work. UK spec car dealer stumped Mazda_UK waste of time just expect us to visit dealer time after time to try to resolve, sometimes really wish had not switched brands from VW. No android auto they supplied it free a month later but refuse to retrofit costs £350 not worth that I don't think ?. Anyone else had this issue? Drivers could be thinking all safety features are working when actually they might not be.
Another heads up,
Also told by service manager Mazda will not entertain goodwill under £250 they expect dealer to pay but, if you have not bought the vehicle from your dealer they will not offer goodwill because they will lose money, Seat brand goodwill is the best he told me, dealers have authority to offer it for any age Seat model.
Going to Mercedes dealer to check out what models they have, doubtful I will stay with Mazda brand. :mad:
 

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If I may ask, how did you know that the smart brake system is not working?

I wonder why your model does not come with Android Auto? I thought the latest model comes with it.
 

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I too was wondering how you know the brake support doesn’t work. The system is intended to show no evidence of its existence until needed. It also should not be depended on. It is there to reduce the probability and severity of accidents not eliminate them.

Sounds like you may be more successful going back to your original dealer and ask them to get the android auto set up if they are the ones that made the promise.
 

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Sorry to hear about your experience - I wouldn't change brands because a stealership isn't good when the car is perfectly fine otherwise......but that's just me.

Have you tried testing the SCBS? Put a cardboard box in your driveway, approach it without your foot on the brake at all (won't work otherwise) and see what happens.

So far as I know, the cars have a warning if the sensors aren't working properly.
 

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@Byakuya is right, as soon as your foot is pressing on the brakes, SCBS won't engage. It must assume that you're in control if that happens.

I had the chance to test the front (and back) emergency braking system of the latest Mazda3 at a local Mazda event. Around 30 Km/h and the car stopped well ahead of the cushion every time I tried. The track was not setup for high speed SCBS testing, unfortunately.

And I get the brake warning once in a while with my 2018 6. Never experienced full stop but had a time that the system engaged the brakes before I had the chance to press them. The car in front of me had to brake at the last minute. So it works quite well for me.

Finally, when there's a good amount of freezing rain, I get the very annoying warning that SCBS is disabled. You can't miss it.


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Discussion Starter #6
If I may ask, how did you know that the smart brake system is not working?

I wonder why your model does not come with Android Auto? I thought the latest model comes with it.
Hi, I used to see the Brake Brake Brake warning when cars were turning left and I was close but the brakes never worked.

I had not seen those warnings for a while, I was actually discussing with a friend, so I decided to check. I approached vehicles and nothing happened I had to brake very quickly. I decided to try with cardboard boxes in front and behind. In reverse the brakes applied but only after hitting the boxes, going forward just ran straight through the boxes, good job it was not a human!

Dealer tested the system by driving towards a stationary bus. 1st time it worked and stopped the car. 2nd time nothing, 3rd time nothing, 4th time delayed but stopped the car but too close for comfort, about 1 inch from bumpers. They are now going to recalibrate the camera's and sensors to see if that makes any difference, hit and miss rectification really. No fault codes or warning lights.

Funnily enough, today on my journey back, the B. B. B warning did come on quite a distance back from the front vehicle. Only once though. Then I noticed because I am a light brake person, I like to slow down well in advance, the brakes were being applied more aggressive to slow the car. This happened 3 time but then stopped working when following vehicles again. Its a very strange thing I think it's software fault and Mazda don't do software in house so it may never be fixed.
Cars delivered a month later than mine in January 2019 have Android Auto standard, before that it was not even given as an option. My car was factory ordered in September 2018 when the factory had flooding problems.
Mazda just expect me to visit the dealer at my time and cost to try to resolve the issue, not a great thing when one has spent £31500 on a vehicle, Mazda service in UK sucks. I am seriously thinking of going to the press and motoring magazines to warn others to check the systems before it's too late.
Hope that explains the predicament.
 

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Discussion Starter #8
@Zippy99, in that case I think you're right and that your system need recalibration.


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Well its booked in for 10th February so I will update if it works or not.

I lack confidence in the vehicle now though even though its a lovely car to drive and quite economic for a 2.5 GT.

Thanks for your interest.
 

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Discussion Starter #9
I too was wondering how you know the brake support doesn’t work. The system is intended to show no evidence of its existence until needed. It also should not be depended on. It is there to reduce the probability and severity of accidents not eliminate them.
Well running over cardboard boxes or the service manager driving it at a stationery bus and needs to brake hard otherwise it would have hit it I think is enough proof that it does not work.
 

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Discussion Starter #10
Sorry to hear about your experience - I wouldn't change brands because a stealership isn't good when the car is perfectly fine otherwise......but that's just me.

Have you tried testing the SCBS? Put a cardboard box in your driveway, approach it without your foot on the brake at all (won't work otherwise) and see what happens.

So far as I know, the cars have a warning if the sensors aren't working properly.
Done that my friend just squashed the boxes. The service manager drove it at a stationery bus and had to brake hard stoped about 2 inches from the bus. There are no warning or fault codes showing up.

The system is designed to support braking, what happened a day ago I was approaching a car and the BBB warning flashed up although I had my foot on the brake but only lightly. I felt the brake go down and the car slowed with the brakes coming on aggressively, the vehicle actually stopped itself. That happened 3 times in a row, not happened again since. I suspect a software fault somewhere but my biggest gripe is with the poor support from Mazda and the dealers really are useless. They don't even talk to each other.
 

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Discussion Starter #11
@Byakuya is right, as soon as your foot is pressing on the brakes, SCBS won't engage. It must assume that you're in control if that happens.

I had the chance to test the front (and back) emergency braking system of the latest Mazda3 at a local Mazda event. Around 30 Km/h and the car stopped well ahead of the cushion every time I tried. The track was not setup for high speed SCBS testing, unfortunately.

And I get the brake warning once in a while with my 2018 6. Never experienced full stop but had a time that the system engaged the brakes before I had the chance to press them. The car in front of me had to brake at the last minute. So it works quite well for me.

Finally, when there's a good amount of freezing rain, I get the very annoying warning that SCBS is disabled. You can't miss it.


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Nice to hear you had a chance to test the system, as I said The SCBS (support) system is designed to support braking, what happened a day ago I was approaching a car and the BBB warning flashed up although I had my foot on the brake but only lightly. I felt the brake go down and the car slowed with the brakes coming on aggressively, the vehicle actually stopped itself. That happened 3 times in a row, not happened again since. I have used the radar at slow speeds in town and the vehicle stops and starts itself following the vehicle in front which is great to have in traffic. They are great driving aids if they work correctly but people with Mazda's should at least check them out once in a while, it could save a life.

I suspect a software fault somewhere but my biggest gripe is with the poor support from Mazda and the dealers really are useless. They don't even talk to each other.
 

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Discussion Starter #12
An update from Mazda re the Andriod/Apple system and the radar cruise;

QUOTE "In relation to the Mazda Radar Cruise Control, I can confirm this system constantly monitors the distance from the vehicle in front. In slow-moving traffic I normally set this to one bar and then on the motorway either 2 or 3 bars depending on the situation and weather conditions. If someone does cut in between you and the car in front, the system will react depending on where the radar system is set as it believes the distance has shortened in a very quick space of time and the vehicle which was in front may have braked suddenly.

In relation to the Apple CarPlay / Android Auto feature, I can confirm there was a small model change where a few features were changed on the Mazda6. I understand there was a small price increase to accommodate the changes which were made and this was reflected in the inclusion of Apple CarPlay. This accessory was primarily designed for the 7th Generation of vehicles (All New Mazda3 and Mazda CX-30 at this stage) ready to be integrated into the Mazda Connect System. There was a very large demand for this feature so the team in Mazda Corporation Japan have developed it to be backwardly compatible to work with all MZD Connect equipped 6the Generation vehicles. This includes the removal of the centre console and dash, running two new cables, a new SD Card Reader / USB port and a software update to initiate. Mazda UK set a recommended RRP of this accessory of £350 to make sure all dealerships were not overcharging and to offer this as competitively as possible."

Of course, dealers will not make it competitive at all just charge the top price for it. Is it worth £350, people including the dealer salespeople tell me not.
 

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@Byakuya is right, as soon as your foot is pressing on the brakes, SCBS won't engage. It must assume that you're in control if that happens.
I hate to argue with you, but this is totally wrong. The first time it kicked in on me, i was threshold braking and looking in my rear view to make sure i wasnt gonna get rear ended and the car thought i got too close to the car in front and locked them up nearly bouncing my foot off the brake pedal and onto the gas.
 

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I hate to argue with you, but this is totally wrong. The first time it kicked in on me, i was threshold braking and looking in my rear view to make sure i wasnt gonna get rear ended and the car thought i got too close to the car in front and locked them up nearly bouncing my foot off the brake pedal and onto the gas.
It's OK. I'm wrong sometimes and I'm right other times. Glad to know I was wrong on that one.


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It's OK. I'm wrong sometimes and I'm right other times. Glad to know I was wrong on that one.


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Not a good experience for the first time having it activate for sure.
We are all adults here, or at least "of age" lol, no biggie man :)
 

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I hate to argue with you, but this is totally wrong. The first time it kicked in on me, i was threshold braking and looking in my rear view to make sure i wasnt gonna get rear ended and the car thought i got too close to the car in front and locked them up nearly bouncing my foot off the brake pedal and onto the gas.
Arguing infers anger and potentially shouting, neither of which we're doing, which is what I enjoy :). I'm all for healthy discussions and I'm the first one to admit if I'm wrong about something on here because (whether I like it or not), a LOT of people see my posts and I'd like them to all be accurate and informative.

While I agree with both of you that it should, by design and advertised, activate as a brake assist and not simply "only if your foot isn't on the brake" - I've heard numerous personal experiences (and witnessed one) which involve the system not behaving properly with the brake being slightly depressed.

It's more than likely it's a flaw (since none of these systems are perfect), but I always try to point that out to people so they know that it's not always going to work properly.
 

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Arguing infers anger and potentially shouting, neither of which we're doing, which is what I enjoy :).
No, cause we WERE arguing in another thread and i didnt want it to seem like i was following him around to argue with him like Moist did with me.
 

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Discussion Starter #18
Update from Mazda which I think is totally ridiculous anyone have any comments on it?

"I have spoken to our Technical Specialist Team and can confirm this is a passive safety system which is recommended not to be tested. The system will work whenever there is no input and only between certain speeds. If you are braking or steering, the vehicle will not then brake for you as it can see an input and will believe you are paying attention and have the situation at hand.

I have been in a vehicle where SCBS has activated and can confirm this will happen very suddenly and be very reactive as it is a last form of attempting to stop a collision."
 

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In regards to the brakes, does the UK have consumer protections similar to the "Lemon Laws" in the US, which mandate the manufacturer purchase the vehicle back if it cannot be fixed?

As for the entertainment system.... You bought a vehicle that did not come with feature xxxx. That feature did become available at a later time and there is a cost for the hardware and labor involved. I really do not see the problem with that as it was something that the car originally did not come with.
 

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Discussion Starter #20
The UK does have a law similar vehicle has to be under 6 months old and it is very difficult to claim it.

It would be nice if Mazda UK cared about its customers though when problems arrive to come to an amicable solution, after all, we all want our vehicles to operate as they should and the manufacturer should value a good reputation.
 
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