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Received this from Sirius.

John :cool:

Dear SIRIUS Satellite Radio Subscriber:

If you're one of the customers affected by the recent interruption in SIRIUS radio service, we thank you again for your patience while we've worked to resolve this issue.

This email includes important information you will need in order to get your SIRIUS service back to normal operation.

As a reminder, the problem is not with the SIRIUS broadcast, but is a software issue related to radios in the following vehicles:

MAZDA3
MAZDA5
Mazda MX-5
Mazda CX-7

Mazda and SIRIUS engineers have identified a way to temporarily restore your service by sending a special update signal to your radio. This signal will commence tomorrow morning, and your radio will receive it the first time you turn it on after 5:00 AM, Eastern Daylight Time, on Wednesday, October 11th.

Once we send this update signal, you will need to reset your radio in order to restore your SIRIUS service. This can be done any time after 5:00 AM EDT, October 11th, by following the simple instructions below.

RESTORING YOUR SIRIUS SERVICE
-----------------------------
STEP 1: Make sure your vehicle is parked and has a full view of the open sky, with no leaves, trees or other overhead blockage, so the satellite signal can reach your radio.

STEP 2: Turn on your ignition and turn on your radio.

STEP 3: Switch your radio to SAT mode.

STEP 4: You will see the words "UPDATING" or "CH184" or "INVALID CHANNEL" on your radio display and there will be no sound.

STEP 5: Wait 5 minutes. While you are waiting, your radio will continue to display one of these messages. Do not change channels or switch modes while the update is in progress.

STEP 6: Switch from SAT mode to FM for 30 seconds.

STEP 7: Switch your radio back to SAT mode. You may see the word "UPDATING" for a few moments, but then your radio sound and satellite service should be restored to normal operation.

If this process fails to work, turn off your radio and repeat all the steps in order. If you continue to have difficulty, please call our Mazda customer help line at 1-866-528-6040.


YOUR SATISFACTION IS IMPORTANT TO US
------------------------------------
We sincerely apologize for any inconvenience you may have been caused while we worked to identify and resolve this issue. Mazda and SIRIUS are working together on a permanent solution to this problem which will be communicated to you shortly.

In addition, Mazda and SIRIUS want to assure you that we value your satisfaction, and we pledge to appropriately address your concerns regarding any loss of service you may have experienced.

If you have additional questions, please call the Mazda Customer Help Line at 1-866-528-6040.

Thank you again for your patience.

Sincerely,

Michael Moore
Vice President, SIRIUS Customer Care
 

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Didn't work for me. I've had the car at the dealership twice trying to get this sirius problem fix. Still no fix on my car. I'm starting to think maybe the antena plug came loose from the receiver. Its stuck on "aquiring". Does anyone know where the factory sirius receiver is located?

Thanks,

Received this from Sirius.

John :cool:

Dear SIRIUS Satellite Radio Subscriber:

If you're one of the customers affected by the recent interruption in SIRIUS radio service, we thank you again for your patience while we've worked to resolve this issue.

This email includes important information you will need in order to get your SIRIUS service back to normal operation.

As a reminder, the problem is not with the SIRIUS broadcast, but is a software issue related to radios in the following vehicles:

MAZDA3
MAZDA5
Mazda MX-5
Mazda CX-7

Mazda and SIRIUS engineers have identified a way to temporarily restore your service by sending a special update signal to your radio. This signal will commence tomorrow morning, and your radio will receive it the first time you turn it on after 5:00 AM, Eastern Daylight Time, on Wednesday, October 11th.

Once we send this update signal, you will need to reset your radio in order to restore your SIRIUS service. This can be done any time after 5:00 AM EDT, October 11th, by following the simple instructions below.

RESTORING YOUR SIRIUS SERVICE
-----------------------------
STEP 1: Make sure your vehicle is parked and has a full view of the open sky, with no leaves, trees or other overhead blockage, so the satellite signal can reach your radio.

STEP 2: Turn on your ignition and turn on your radio.

STEP 3: Switch your radio to SAT mode.

STEP 4: You will see the words "UPDATING" or "CH184" or "INVALID CHANNEL" on your radio display and there will be no sound.

STEP 5: Wait 5 minutes. While you are waiting, your radio will continue to display one of these messages. Do not change channels or switch modes while the update is in progress.

STEP 6: Switch from SAT mode to FM for 30 seconds.

STEP 7: Switch your radio back to SAT mode. You may see the word "UPDATING" for a few moments, but then your radio sound and satellite service should be restored to normal operation.

If this process fails to work, turn off your radio and repeat all the steps in order. If you continue to have difficulty, please call our Mazda customer help line at 1-866-528-6040.
YOUR SATISFACTION IS IMPORTANT TO US
------------------------------------
We sincerely apologize for any inconvenience you may have been caused while we worked to identify and resolve this issue. Mazda and SIRIUS are working together on a permanent solution to this problem which will be communicated to you shortly.

In addition, Mazda and SIRIUS want to assure you that we value your satisfaction, and we pledge to appropriately address your concerns regarding any loss of service you may have experienced.

If you have additional questions, please call the Mazda Customer Help Line at 1-866-528-6040.

Thank you again for your patience.

Sincerely,

Michael Moore
Vice President, SIRIUS Customer Care

[/b]
 

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Didn't work for me. I've had the car at the dealership twice trying to get this sirius problem fix. Still no fix on my car. I'm starting to think maybe the antena plug came loose from the receiver. Its stuck on "aquiring". Does anyone know where the factory sirius receiver is located?

Thanks,
[/b]
It's in the trunk behind the right panel, or in the space where the jack goes on the right side of the floor in the trunk.
 
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