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I purchased the AudioLink iPod adapter from them and, after installing, found that it didn't work all the time....the usual cutting out, shutting off, etc etc etc. I e-mailed them back, explained the problem, and he fired a new one out to me....received it about 2 days after our conversation....a $140 unit at NO cost. I installed the new one and sent the old one back.

Since this time I've had ZERO problems with the new unit.

I'd just like to say, for the record, that my dealings with RPM have been fantastic! I work in customer service (well, that and Promotions) and deal with people all the time....I expect a certain level of service. RPM has served, and now has a customer for life.

I think this is their master plan for making more money. It's working. :D
 
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