Mazda 6 Forums banner

1 - 17 of 17 Posts

·
Registered
Joined
·
405 Posts
Discussion Starter #1
The dealer i got my car from was bought out and their location moved. Now their service department is grouped with a Mitsubishi's service department, AT a mitsu dealership.

When I last brought my car in for warranty repairs, I asked for a loaner, and they said they dont have any. I mentioned the whole Mazda policy thing, and they said they only give out loaners if the car is going to be in service for 24 hours or more.

Did they BS me out of a loaner? Or should they by Mazda policy give me a loaner no matter how long my car is being serviced for?
 

·
Registered
Joined
·
5,217 Posts
Mazda doesn't guarantee you a loaner. They only provide (read: pay for) loaners at "participating dealerships". It's up to the dealer whether they want to provide you with a car or not, what type of car it will be, and what time limit they choose to put on your service before they do provide you with one.
 

·
Registered
Joined
·
22 Posts
Mazda doesn't guarantee you a loaner. They only provide (read: pay for) loaners at "participating dealerships". It's up to the dealer whether they want to provide you with a car or not, what type of car it will be, and what time limit they choose to put on your service before they do provide you with one.
[/b]
My Mazda dealership told me that if they are going to keep the car overnight they will give me a loaner. I'm asuming that it will just be some car off the lot, not from a special pool of loaners. My work is only a couple miles from them, so they said they can give me a ride to work if I drop it off.
 

·
Registered
Joined
·
195 Posts
they don't guarantee it, which is why you chould always call ahead to make an appointment for service, and they should be able to tell you if they have a loner or not. if not, and its not a super impotant issue, schedule a drop off when a loaner is available. and no, they don't just give any car of the lot in most cases. The one i had last week was a 2006 base model M6, had a scratched rear bumper and, based on the pieces of glass that came out of the door when i closed it had been damaged in some way. they won't just pull any car out for you.
 

·
Registered
2017 MZ6 GT Jet Black Mica
Joined
·
3,573 Posts
My dealership will give you one if your car's going to take 4hrs. or more. They're one of the biggest dealerships in Baltimore, and they even advertise on the radio about their loaners for service. If I call ahead to make an appt., it's usually not a problem to get a loaner car.
 

·
Registered
Joined
·
978 Posts
my loaner car came from enterprise who picked me up at the dealership and took me back when I returned my car. I could have sworn it was part of the warranty if the service that was being done was a warranty issue, but I don't have my paperwork with me. so did you end up having to pay for a loaner? that just sucks if you did.
 

·
Registered
Joined
·
1,477 Posts
my loaner car came from enterprise who picked me up at the dealership and took me back when I returned my car. I could have sworn it was part of the warranty if the service that was being done was a warranty issue, but I don't have my paperwork with me. so did you end up having to pay for a loaner? that just sucks if you did.
[/b]
Exactly. I was also under the impression that if the vehicle was being serviced for a warranty or recall issue, you would be provided witha loaner. I have owned a Mazda6/Mazdaspeed6 for almost 4 years and every single time I have gone in for warranty service, I have been provided a loaner, regardless of what length of time the vehicle was being serviced. Out of perhaps half dozen warranty visits, only one was overnight, yet I was provided with a loaner each time. In fact, a couple weeks ago I got an ECU reflash which was under a recall and the dealer gave me a loaner, even though it's a quick job and they called me 90 minutes later to tell me my car was ready. The dealer does not care because Mazda reimburses the for the rental fee. It can be a 30 minute loaner or 3 days or more. The dealer doesn't pay either way.

The only thing that sucks is that my dealer uses Enterprise rather than in-house Mazda vehicles. So I always seem to get stuck with a crappy Ford beater like an Escort or Focus with over 10,000 miles on it. I think Mazda should require Mazdas be loaned out... but that's being picky. :D
 

·
Registered
Joined
·
2,828 Posts
The dealer i got my car from was bought out and their location moved. Now their service department is grouped with a Mitsubishi's service department, AT a mitsu dealership.

When I last brought my car in for warranty repairs, I asked for a loaner, and they said they dont have any. I mentioned the whole Mazda policy thing, and they said they only give out loaners if the car is going to be in service for 24 hours or more.

Did they BS me out of a loaner? Or should they by Mazda policy give me a loaner no matter how long my car is being serviced for?
[/b]
My mazda dealership (we only have one) will not issue a rental free of charge unless the car will be in for 24 hours or longer. Or if it is in for an unknown amount of time. Unless you call and set the appoitment a week in advance. Then you get a loaner even if it's in for 30 minutes.

My last one was a mazda3i. Thats when I realized I did not like those cars AT ALL. to small/girly for me. (that one anyways)
 

·
Registered
Joined
·
1,106 Posts
My dealership has always given me a loner. Altho the service guy seems reluctant each time. LOL I dont really like him, and the last time I was in right before my warrenty was up, I dealt with the lady and I didnt like her either. When I told them the problem they just fixed wasnt fixed she acted like I was lying and told me to show her...
 

·
Registered
Joined
·
2,661 Posts
My Mazda dealership told me that if they are going to keep the car overnight they will give me a loaner. I'm asuming that it will just be some car off the lot, not from a special pool of loaners. My work is only a couple miles from them, so they said they can give me a ride to work if I drop it off. [/b]
the rental car arrangement is much better for the dealer. they get reimbursed from Mazda and they don't have to keep an expensive fleet of cars to make available as loaners.
it seems the loaner car program varies from dealer to dealer.....i believe the official policy is that if your car is required to be kept overnight you will get a loaner. apparently situations involving less time are at the dealer's discretion. My work schedule usually prevents me from getting the car to them early in the day, so by the time I drop it off, an overnight stay is guaranteed....I've never had a problem with being given a car.
My car also always comes back washed and clean, a little extra touch that is appreciated.
And yes, I get crappy Taurus' and once a Ford minivan. Mazda's policy is that any loaner/rental must be either a Mazda or Ford product, the local Enterprise outlet hardly ever has any Mazda vehicles, so its usually some variety of Ford product.
All in all, I'm happy that I can leave my car to be worked on properly and have transportation instead of being stuck sitting in the waiting room or having to find a ride home and back, far better treatment than I ever got from any GM dealer.
 

·
Registered
Joined
·
544 Posts
umm ... Not all loaners are Ford/Mazda

I had a Silverado once, and a corolla
 

·
Registered
Joined
·
130 Posts
I stopped at one of our local dealers last tuesday to make an appointment for the 15,000 mile service and to check out the passenger seat heater. This is the first time I have taken the car to the dealer and before I left the service manager asked if I would be needing a loaner car. I said probably not since I was planning on waiting for the car. I was then told that if I waited until Monday to decide they probably would not have a rental
 

·
Registered
Joined
·
704 Posts
Every time I take my car in, they give me a loner. It is always another 6, usually a 6i, but once I got a 6s. I drive it like I stole it then give it back with alot less tire tread on them. :burnout: :seeya:
 

·
Registered
Joined
·
542 Posts
I've had a subaru impreza as a loaner car on my last oil change, That awd was awsome, especially in the dirt roads! :drive:
But yeah I just have to call in for a appointment and book a loaner car!
 

·
Registered
Joined
·
130 Posts
I stopped at one of our local dealers last tuesday to make an appointment for the 15,000 mile service and to check out the passenger seat heater. This is the first time I have taken the car to the dealer and before I left the service manager asked if I would be needing a loaner car. I said probably not since I was planning on waiting for the car. I was then told that if I waited until Monday to decide they probably would not have a rental
[/b]
Took the car in last Monday and they gave me a Jeep Liberty which I had for about three hours. I'm also a Jeep owner so that was fine by me, but I was hoping for another Mazda. It was an Enterprise rental and their office was inside the service area right across from the write up area, first time I ever saw that at a dealer.
 

·
Registered
2017 MZ6 GT Jet Black Mica
Joined
·
3,573 Posts
umm ... Not all loaners are Ford/Mazda

I had a Silverado once, and a corolla
[/b]
The first time I took my car to the dealer for service, I actually got a Subaru Legacy GT wagon as a loaner. This dealer sells Subarus, Toyotas, VWs, and Mazdas. I think all their loaners are either Subaru or Mazda though. The second time my car went in, they gave me a Mazda MPV minivan. :sarc:
 

·
Registered
Joined
·
2,661 Posts
umm ... Not all loaners are Ford/Mazda

I had a Silverado once, and a corolla [/b]
was it a loaner from the dealership? if so are they a multi-brand dealer? the deal with it being required to be a Ford or Mazda product applies to them using rentals as loaners. If it's not one of those brands Mazda won't reimburse the dealer for the cost.




Every time I take my car in, they give me a loner. It is always another 6, usually a 6i, but once I got a 6s. I drive it like I stole it then give it back with alot less tire tread on them. :burnout: :seeya: [/b]
one more reason why dealers want to use the rental car arrangement instead of having to foot the cost of a loaner car fleet, as well as the repairs to them from being beaten to death like that.
I'm sure the next owner of that car will appreciate how carefully it was driven :sarc:
 
1 - 17 of 17 Posts
Top