I definately agree. I sent him a PM and he solved my issues quick and with no hassle.After reading Kyle's post.It seems like this is at least a good sponsor willing to fix any previous issues.
out of curiosity, did you call as well? or relay only on email? as a point of future reference you cannot really expect anyone in business to respond to an email as could expect from a documented phone call or registered letter.I e-mailed Enerpulse on 7/24/08 regarding a refund and never got a response. I did receive a new set of plugs that I never installed (who knows where they are now) but I'd still like my refund.[/b]
What's your email address and I'll send the info.Yes.
If someone from the group buy wants replacement plugs I'll gladly have them sent out. Just email or PM your name and the address it was shipped to and I'll personally take care of the replacements. I don't know who was in charge of getting replacements out and making sure you guys were happy with your purchases but it doesn't look like it was handled well at all.
As I'd mentioned before, strength is about to go up again in a week or two so expect replacements to wait that long before I actually get them in for shipment.[/b]
On my 1st set, after ~2200 miles, 2 of the 4 plugs failed. I got a replacement set, but developed a misfire in cylinder #3 after a couple hundred miles, at which point I swapped out for the OEM ones. I recently reinstalled the set, and have sinced developed a misfire in cylinder #4.
So let me get this straight. I bought plugs during the group buy and now they are collecting dust but Pulstar will send me their new plugs now since those plugs had so many issues?[/b]
I have yet to hear from anyone from Pulstar plugs. Not Kyle or anyone else. I PM'd him a week ago, and no reply whatsoever. Is that how you do business? :nono:[/b]