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Discussion Starter · #1 ·
Long time lurker, first time poster.

Title says it all.

I have a 2014 Mazda 6 Touring, which I took in for a oil change, and tire rotation. I got the car back in June, and have put 14k miles on it.

I was driving home from the dealer yesterday, after the oil change, and I thought the car felt like it was running rough, but chalked it up to a bumpy road. In retrospect, I should have pulled over and checked the oil. I live about 45 miles away from dealer.

Today I took it out and drove for a few miles, and the noticed again that the car felt like it was running rough. I turned around and drove it back to my house (+4-6 miles). When I popped the hood I was treated to a complete mess. The mechanic had forgotten to replace the engine oil cap (it was sitting right next to it), and oil covered the entire top the engine, the pad under the hood, and the back of the engine bay. Many of the hoses were splattered in oil, and looking down into the engine revealed that it was also drenched in oil.

I checked the oil and nothing registered on the dip stick (hot). This just happened so I am going to check it again in 20-30 minutes to see where it is at. So now I am at the point where I am wondering what I should do.

I called the dealership and they had me call roadside assistance to get the car towed to them. They are also bringing me a loaner tomorrow. They said we could talk about options once they have had a chance to look at it. I am thinking though, that if the car was running rough enough for me to notice, there is a high probability that irreparable damage has been done to the engine :( I feel like the best compensation I can hope for is an extended warranty. It leaves me feeling like all I want to do is unload this car now, since it seems like a ticking time bomb.

What do you guys think? What options do I have available? And should I appeal directly to mazda?
 

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Long time lurker, first time poster.

Title says it all.

I have a 2014 Mazda 6 Touring, which I took in for a oil change, and tire rotation. I got the car back in June, and have put 14k miles on it.

I was driving home from the dealer yesterday, after the oil change, and I thought the car felt like it was running rough, but chalked it up to a bumpy road. In retrospect, I should have pulled over and checked the oil. I live about 45 miles away from dealer.

Today I took it out and drove for a few miles, and the noticed again that the car felt like it was running rough. I turned around and drove it back to my house (+4-6 miles). When I popped the hood I was treated to a complete mess. The mechanic had forgotten to replace the engine oil cap (it was sitting right next to it), and oil covered the entire top the engine, the pad under the hood, and the back of the engine bay. Many of the hoses were splattered in oil, and looking down into the engine revealed that it was also drenched in oil.

I checked the oil and nothing registered on the dip stick (hot). This just happened so I am going to check it again in 20-30 minutes to see where it is at. So now I am at the point where I am wondering what I should do.

I called the dealership and they had me call roadside assistance to get the car towed to them. They are also bringing me a loaner tomorrow. They said we could talk about options once they have had a chance to look at it. I am thinking though, that if the car was running rough enough for me to notice, there is a high probability that irreparable damage has been done to the engine :( I feel like the best compensation I can hope for is an extended warranty. It leaves me feeling like all I want to do is unload this car now, since it seems like a ticking time bomb.

What do you guys think? What options do I have available? And should I appeal directly to mazda?
Did the low oil pressure light come on? I cant imagine that there has not been any damage to the engine. Many dont know that oil is not only a lubricant but also a coolant for your engine and when there is no oil the metal will actually expand the cylinders and the cylinder walls causing friction leading to metal shavings being introduced into the engine. I would try to see if they give the car back to you if it idles rough. I would try to push for a new engine from Mazda and if your not happy take it up the chain. No oil is probably the worst thing you can do to your engine. If they towed it to the shop I cant immagine that they will try to give it back to you with just an oil change. Keep them on thier feet and dont let them bully you until you're happy. OH AND TAKE PICTURES!!!!!!!
 

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I'd definitely call up Mazda, after the dealership, after you've taken adequate photos and spoken to a mechanic. Make sure to document everything, down to the minute of possible, and get it in writing that the dealership screwed up.

Not sure what Mazda will propose to you, but if you have concrete proof and photos, it should get you further along than a case of "he said she said".

Sorry to hear of your troubles, and best of luck to you. Unfortunately it might be hard to prove that your engine has irreparable damage (though i'm definitely not an expert by any means), though a third party inspection and mechanic's word might reinforce that. A lawyer might help as well, but only if it comes down to it.
 
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Discussion Starter · #4 ·
Thanks.

After waiting 30 minutes, I checked the oil again and only the very tip of the stick had anything on it. The oil light never did come on.

I did snap a bunch of photos before I had it towed. I am thinking I am going to push for a new engine, or a new car. If this car had been a few years old, then I might not care so much, but a new car... Extremely frustrating.

It was a terrible experience purchasing this car, and this just adds to it. Since I know some of you are in the upstate NY area, avoid Romando Mazda of Syracuse NY at all costs.
 

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That sucks man. I'd do everything suggested above, good luck with your endeavors.
@Mz6GreyGhost is in Syracuse so I'm sure he'd appreciate knowing NOT to ever go there.
 

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Long time lurker, first time poster.

Title says it all.

I have a 2014 Mazda 6 Touring, which I took in for a oil change, and tire rotation. I got the car back mind.une, and have put 14k miles on it.

I was driving home from the dealer yesterday, after the oil change, and I thought the car felt like it was running rough, but chalked it up to a bumpy road. In retrospect, I should have pulled over and checked the oil. I live about 45 miles away from dealer.

Today I took it out and drove for a few miles, and the noticed again that the car felt like it was running rough. I turned around and drove it back to my house (+4-6 miles). When I popped the hood I was treated to a complete mess. The mechanic had forgotten to replace the engine oil cap (it was sitting right next to it), and oil covered the entire top the engine, the pad under the hood, and the back of the engine bay. Many of the hoses were splattered in oil, and looking down into the engine revealed that it was also drenched in oil.

I checked the oil and nothing registered on the dip stick (hot). This just happened so I am going to check it again in 20-30 minutes to see where it is at. So now I am at the point where I am wondering what I should do.

I called the dealership and they had me call roadside assistance to get the car towed to them. They are also bringing me a loaner tomorrow. They said we could talk about options once they have had a chance to look at it. I am thinking though, that if the car was running rough enough for me to notice, there is a high probability that irreparable damage has been done to the engine :( I feel like the best compensation I can hope for is an extended warranty. It leaves me feeling like all I want to do is unload this car now, since it seems like a ticking time bomb.

What do you guys think? What options do I have available? And should I appeal directly to mazda?
Sorry to hear about your car.

Contact Mazda Corporate via email asap. Get a case number, be demanding and firm on your situation. This ineptness on a simple procedure as an oil change is definitely inexcusable, coming from of all people...the Mazda dealer service depts bragging BS pitch of "factory trained" Mazda techs.

Just 5 days ago, Vets Day I went to my dealer for my cars 1st OCI and brought my own syn oil. The idiot tech overfilled my crankcase (was expecting the worse that morning) and clueless service advisor insists that our 2.5L takes a full 5qts (only 4.8qts with oil and filter change). But prior to leaving the dealership, I inspected the car (always my RULE OF THUMB, I also always have my digcam with me, if needed for documenting "anything") and engine bay. The dipstick min-max gauge area was somewhat smothered all over with oil, as it was hard to read then and I was in a hurry to leave since I do not want to wait any longer around dealer premises. When I left, my oil overfill hunch was still there.

True enough, when I got home, I left the car sit for over an hour, and there it was..overfill. SoI took out my oil boy/fluid extractor and took off the excess. I took matters in my own hands to rectify the overfill as they botched a simple procedure as measuring the motor oil...who would rely to them to correct the overfill issue? I for one simply do not trust these idiots. As I said on one of my prior posts in another thread...The dealer and service dept incompetence is unparalleled.

What I did next, I emailed Mazda Corporate on the matter (my direct, regular Mazda CS contact was appreciative on my dealer botched OCI feedback)...and the service advisor, got a text and piece of my mind on the phone.

NEVER be complacent on a dealer service dept visit. NEVER trust a car dealership.
 
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Discussion Starter · #7 ·
Sorry to hear about your car.

Contact Mazda Corporate via email asap. Get a case number, be demanding and firm on your situation. This ineptness on a simple procedure as an oil change is definitely inexcusable, coming from of all people...the Mazda dealer service depts bragging BS pitch of "factory trained" Mazda techs.

Just 5 days ago, Vets Day I went to my dealer for my cars 1st OCI and brought my own syn oil. The idiot tech overfilled my crankcase (was expecting the worse that morning) and clueless service advisor insists that our 2.5L takes a full 5qts (only 4.8qts with oil and filter change). But prior to leaving the dealership, I inspected the car (always my RULE OF THUMB, I also always have my digcam with me, if needed for documenting "anything") and engine bay. The dipstick min-max gauge area was somewhat smothered all over with oil, as it was hard to read then and I was in a hurry to leave since I do not want to wait any longer around dealer premises. When I left, my oil overfill hunch was still there.

True enough, when I got home, I left the car sit for over an hour, and there it was..overfill. SoI took out my oil boy/fluid extractor and took off the excess. I took matters in my own hands to rectify the overfill as they botched a simple procedure as measuring the motor oil...who would rely to them to correct the overfill issue? I for one simply do not trust these idiots. As I said on one of my prior posts in another thread...The dealer and service dept incompetence is unparalleled.

What I did next, I emailed Mazda Corporate on the matter (my direct, regular Mazda CS contact was appreciative on my dealer botched OCI feedback)...and the service advisor, got a text and piece of my mind on the phone.

NEVER be complacent on a dealer service dept visit. NEVER trust a car dealership.
Its funny because up until this point, I have never trusted a dealer and done most of my own repairs/maintenance. I thought with this car I would do everything "by the book".

I appreciate all the suggestions.

Is there anyone from corporate I should contact in particular? Or just start at the Mazda customer experience email address?
 

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Dealership grease monkeys are normally just entry-level porters that got recently promoted. Why anyone would trust them with their car is a mystery to me.

With that being said, they should change the filter, add oil, put the cap on this time, and see how it runs. The fact you had oil registering on the dip stick at all is good. The rest is cosmetic.
 

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Discussion Starter · #10 ·
Dealership grease monkeys are normally just entry-level porters that got recently promoted. Why anyone would trust them with their car is a mystery to me.

With that being said, they should change the filter, add oil, put the cap on this time, and see how it runs. The fact you had oil registering on the dip stick at all is good. The rest is cosmetic.
You really don't think that permanent damage has been done? I would think that if it is running rough enough for me to obviously tell that something was wrong, then there is high probability that damage has occurred, however small.
 

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Its funny because up until this point, I have never trusted a dealer and done most of my own repairs/maintenance. I thought with this car I would do everything "by the book".

I appreciate all the suggestions.

Is there anyone from corporate I should contact in particular? Or just start at the Mazda customer experience email address?
[email protected]

Get a case number. Show your outrage on the dealer incompetence (I would). Also, be resolute, determined and demand to get prompt results on your email.
 

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He isn't going to get a new car because of this. If there's damage to the motor, they'll just replace the bottom or top end. It would make a very unflattering noise if oil starvation caused damage. If you aren't hearing knocking, the idiot light never came on, and you had oil on the tip of the dipstick....the engine is fine imo. They need to inspect it regardless....it's hard to diagnose what occurred via the web.
 

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That's funny, I was going to try Romano Mazda out this past summer, but never got around to it...

I'm sure you've heard of Burdick Mazda in Drivers Village? Their service is second to NONE as far as Mazda is concerned. I didn't buy my 6 from there, but I take it there for any services I need.

As for your issue, what everyone else said. Stay vigilant with both Romano and Mazda Corporate.

So whereabouts are you in this snow belt they call CNY?
 

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Discussion Starter · #15 ·
He isn't going to get a new car because of this. If there's damage to the motor, they'll just replace the bottom or top end. It would make a very unflattering noise if oil starvation caused damage. If you aren't hearing knocking, the idiot light never came on, and you had oil on the tip of the dipstick....the engine is fine imo. They need to inspect it regardless....it's hard to diagnose what occurred via the web.
I don't completely agree with this. I was in riding in a friends Jeep when the engine seized. His oil pan had cracked and dumped out all the oil. We didn't hear a peep up until the clunk from a bent rod.
 

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Discussion Starter · #16 ·
That's funny, I was going to try Romano Mazda out this past summer, but never got around to it...

I'm sure you've heard of Burdick Mazda in Drivers Village? Their service is second to NONE as far as Mazda is concerned. I didn't buy my 6 from there, but I take it there for any services I need.

As for your issue, what everyone else said. Stay vigilant with both Romano and Mazda Corporate.

So whereabouts are you in this snow belt they call CNY?
I live just south of Auburn in a small town called Scipio. How about you?
 

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I've actually been through Scipio a few different times while on a couple wine tours. Beautiful country you have out there... :)

I'm in Cicero (about 3 minutes from Drivers Village) and work in East Syracuse.

Oh yeah, :welcome9: to the 6Club! :wavey:
 

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Yeah! Upstate new york!~
(just kidding, long islander here)
 

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I don't completely agree with this. I was in riding in a friends Jeep when the engine seized. His oil pan had cracked and dumped out all the oil. We didn't hear a peep up until the clunk from a bent rod.
But your engine didn't seize (or did I miss something?) The oil cap is topside. If you showed oil on the dipstick, it measures from the pan and this is different from your Jeep example. If an oil pan at the bottom is cracked enough to drain out all the oil, starvation occurs if driven.

I've had cars come in with a missing oil cap. It's very obvious if damage occured as a result. 9/10 times it just needed a good underhood cleaning and a refill.
 

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I feel like the best compensation I can hope for is an extended warranty.
How long should be that extended warranty, that is the key question. 10k or 20K more is not good enough IMO. If I were you I would ask for nothing less than a new engine, if required give them a legal threat. If you settle for extended warranty it should be at least for 100K miles on the engine.
 
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