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Discussion Starter · #1 ·
Took my car in for the reflash a little while ago and it was the first time going to this particular dealer for service. Anyway, I get that survey in the mail, complete it and I got a call back today.

Lady on the phone: Hello Mr. White. You recently visited our dealership for service and we would like to know how you were treated and if your "2006 Mazda6Speed6Speed6" was serviced properly?

Me: (snickering) The service was great ma'am. And my 2006 Mazda6Speed6Speed6 was well taken care of thank you.

Lady: That's great Mr. White. We're glad that you're happy with the service. We would just like to let you know that although you didn't purchase your 2006 Mazda6Speed6Speed6 at our dealership we would love to have the opportunity to earn your business.

Me: (laughing more) I do most of my own maintenance however, you can be sure that I'll bring my 2006 Mazda6Speed6Speed6 into your dealership for any warranty work or jobs that I can't handle.

Lady: That's great to hear Mr. White. We have superb technicians onsite and they are certified to handle the Mazdaspeed lineup. One of our own mechanics has a Mazda6Speed6Speed6, he says that they're great cars. (I'm laughing histerically now).

Me: (bwaaaaahahahahahahaha-)ing That's great, they are great cars!

Lady: (she's laughing now because I am) Sir, may I ask why you're laughing so hard?

Me: Ma'am, it's not you, it's your script. It's hilarious because the car is called a MazdaSpeed6. And to hear you saying 2006 Mazda6Speed6Speed6 over and over again is hilarious! Please pardon me for not correcting you earlier.

Lady: Oh, I'll make sure that the script is corrected asap. It must sound bad calling and representing the dealer and we're not even getting the model correct.

Me: It's just funny. Thanks for calling. :D
 

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Took my car in for the reflash a little while ago and it was the first time going to this particular dealer for service. Anyway, I get that survey in the mail, complete it and I got a call back today.

Lady on the phone: Hello Mr. White. You recently visited our dealership for service and we would like to know how you were treated and if your "2006 Mazda6Speed6Speed6" was serviced properly?

Me: (snickering) The service was great ma'am. And my 2006 Mazda6Speed6Speed6 was well taken care of thank you.

Lady: That's great Mr. White. We're glad that you're happy with the service. We would just like to let you know that although you didn't purchase your 2006 Mazda6Speed6Speed6 at our dealership we would love to have the opportunity to earn your business.

Me: (laughing more) I do most of my own maintenance however, you can be sure that I'll bring my 2006 Mazda6Speed6Speed6 into your dealership for any warranty work or jobs that I can't handle.

Lady: That's great to hear Mr. White. We have superb technicians onsite and they are certified to handle the Mazdaspeed lineup. One of our own mechanics has a Mazda6Speed6Speed6, he says that they're great cars. (I'm laughing histerically now).

Me: (bwaaaaahahahahahahaha-)ing That's great, they are great cars!

Lady: (she's laughing now because I am) Sir, may I ask why you're laughing so hard?

Me: Ma'am, it's not you, it's your script. It's hilarious because the car is called a MazdaSpeed6. And to hear you saying 2006 Mazda6Speed6Speed6 over and over again is hilarious! Please pardon me for not correcting you earlier.

Lady: Oh, I'll make sure that the script is corrected asap. It must sound bad calling and representing the dealer and we're not even getting the model correct.

Me: It's just funny. Thanks for calling. :D
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Come on, no offense, but is your memory really that good? I get the point of the wrong name for our car, but from a $6 an hour person, do you really expect more????????????
 

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Although I am not him, yes I do. If someone who works at the dealership doesn't know what they/Mazda sell, they should not be working there. Plain and simple. It represents not only the dealership, but also Mazda. We don't want f-ing robots calling us, we want people.
 

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Although I am not him, yes I do. If someone who works at the dealership doesn't know what they/Mazda sell, they should not be working there. Plain and simple. It represents not only the dealership, but also Mazda. We don't want f-ing robots calling us, we want people.
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Actually a lot of companies outsource their customer service tracking through other companies. I wouldn't be surprised if the operator is not employed by Mazda N. America.
 

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I understand that, but as per the quote:

"Lady on the phone: Hello Mr. White. You recently visited our dealership for service and we would like to know how you were treated and if your "2006 Mazda6Speed6Speed6" was serviced properly?"

This lady was with or at the VERY least is directly associated with the dealer he took it to. That would make me more than a little nervous about taking it there if an employee can't get a model right (granted speed6speed6 just sounds plain wrong gramatically and to the senses, should have been obvious).
 

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Forget the poor 'Rep', regurgitating words isn't much of a skill, nor is she paid to know everything about Mazda.

The person who should be fired is the clown who wrote the canned customer service follow up.
 

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That is fukin hilarious.
 

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Discussion Starter · #9 ·
It truly is amazing that he was able to remember every single word from the conversation.
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Come on, no offense, but is your memory really that good? I get the point of the wrong name for our car, but from a $6 an hour person, do you really expect more????????????
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I obviously paraphrased the conversation. :sarc: Actually, not to blow my own horn but my memory is quite amazing. I have the best memory for facts, places, people, events, pictures, sites, objects, etc. of anyone I've ever met. :p
 

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you guys really should get laid. Always giving everyone a hard time that posts anything. Him remembering everything wasnt even what he was talking about. But, I would have been laughing too. Dont worry about the assholes.
 

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Discussion Starter · #11 ·
you guys really should get laid. Always giving everyone a hard time that posts anything. Him remembering everything wasnt even what he was talking about. But, I would have been laughing too. Dont worry about the assholes.
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LMAO, thanks Mazdaspeed36. I'm not worried about them. You're right, they need some cooch. :laugh: It's just ashame that people can't laugh at something without being anal retentive. But you find that on all boards I'm finding out. :)
 

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I have seen the Mazda dealer put Mazda 6 Speed in the paper. Not sure if I want to buy something from them when they don't even know what the cars correct name is.
 

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I obviously paraphrased the conversation. :sarc: Actually, not to blow my own horn but my memory is quite amazing. I have the best memory for facts, places, people, events, pictures, sites, objects, etc. of anyone I've ever met. :p
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See, now THAT is funny!
 

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I have seen the Mazda dealer put Mazda 6 Speed in the paper. Not sure if I want to buy something from them when they don't even know what the cars correct name is.
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My saleswoman referred to it as the Mazda 6 Speed throughout the ENTIRE process, drove me nuts :swearin:
 
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