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Discussion Starter #4
Yeah i know you can go through the site, however it says to contact them.for a shipping quote
I tried to proceed but it said 0 bucks for shipping and I even tried my old german address, and it still said 0
So.I was reluctant to send 350 bucks without having heard from anyone and not knowing how.much shipping could or would be

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Wha? Charles usually has been very good about customer service...
 

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Y'all have to remember that Charles is a full time student, I believe going for something in the medical field, thus leaving little time for other things. Be patient, he will respond and get stuff taken care of.

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I understand that, however there have to be other customer service representatives besides him correct?
Unless he runs the F4D site by himself

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He runs the website by himself.
 

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A local guy had many issues getting a warranty claim from him too. Took weeks to get responses from him & about 3 or 4 months before finally getting a replacement set.

Really hoping my gen1's hold up strong!
@dale_gribble has your issue with him been resolved yet?
Ya, he got a hold of me. I should be getting a replacement in a month or so. I guess they are revving the electrical design a bit, so it's taking a while.

I will never say it's expedient or super attentive customer service, but I am getting taken care of.
 
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