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Discussion Starter #1
Hi Everyone,

Thought I'd share another issue I found on my car. I had the car for a road trip this weekend and had two people in the rear seats (first time I had rear passengers for such a long trip). I noticed today when I was cleaning it out that BOTH of the trim pieces in the rear seat backs are broken.
It seems there is a tiny metal support rod in them that doesn't go all the way to the ends and if any pressure is placed on the ends from the surrounding leather the plastic breaks and the ends fall off.

Car is going to dealer tomorrow to have a separate issue fixed (chrome window sill trim is lifting) so I will see what they say about this issue.

Does anyone know if these are replaceable? I may see if I can just get them taken out because the design is sh!t and the new ones will probably just break again.

Pretty disappointing. This car just doesn't seem to stop with issues! :cursing:
 

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Hi Everyone,



Thought I'd share another issue I found on my car. I had the car for a road trip this weekend and had two people in the rear seats (first time I had rear passengers for such a long trip). I noticed today when I was cleaning it out that BOTH of the trim pieces in the rear seat backs are broken.

It seems there is a tiny metal support rod in them that doesn't go all the way to the ends and if any pressure is placed on the ends from the surrounding leather the plastic breaks and the ends fall off.



Car is going to dealer tomorrow to have a separate issue fixed (chrome window sill trim is lifting) so I will see what they say about this issue.



Does anyone know if these are replaceable? I may see if I can just get them taken out because the design is sh!t and the new ones will probably just break again.



Pretty disappointing. This car just doesn't seem to stop with issues! :cursing:
Dude you need to sacrafice something to the car gods. No issues with mine. Just cleaned the seats. By the looks of it, something may have snagged the edge.

How many miles are on it?

Sent from my SM-N950U1 using Tapatalk
 

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Hi Everyone,

Thought I'd share another issue I found on my car. I had the car for a road trip this weekend and had two people in the rear seats (first time I had rear passengers for such a long trip). I noticed today when I was cleaning it out that BOTH of the trim pieces in the rear seat backs are broken.
It seems there is a tiny metal support rod in them that doesn't go all the way to the ends and if any pressure is placed on the ends from the surrounding leather the plastic breaks and the ends fall off.

Car is going to dealer tomorrow to have a separate issue fixed (chrome window sill trim is lifting) so I will see what they say about this issue.

Does anyone know if these are replaceable? I may see if I can just get them taken out because the design is sh!t and the new ones will probably just break again.

Pretty disappointing. This car just doesn't seem to stop with issues! :cursing:
I had the same thing happen on my driver's seat, and the dealer replaced the broken trim piece under warranty. At first they ordered an entire new Nappa leather seat back, but then determined that the trim piece was replaceable independently on my existing leather seat back. It looks perfect again, but like you I have to wonder if it will just break again in time... :unsure:
 

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Discussion Starter #4
Dude you need to sacrafice something to the car gods. No issues with mine. Just cleaned the seats. By the looks of it, something may have snagged the edge.

How many miles are on it?

Sent from my SM-N950U1 using Tapatalk
I do sacrifice to the car gods! A substantial payment every two weeks..haha.
I also thought it got snagged but then when I saw it happened to both sides and started pushing the seat, I can see exactly what happened.

There are 64,000 kms on it now so just shy of 40k miles.
 

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Discussion Starter #5 (Edited)
I had the same thing happen on my driver's seat, and the dealer replaced the broken trim piece under warranty. At first they ordered an entire new Nappa leather seat back, but then determined that the trim piece was replaceable independently on my existing leather seat back. It looks perfect again, but like you I have to wonder if it will just break again in time... :unsure:
This is very good news. The dealer I go to has been great to work with so hopefully they warranty it. I may bring up that the clock spring is squeaking again, too :/

I am so curious how these pieces are attached to the seat back but I am not touching it any more until the dealer looks at it.

Just washed it and she looks good!
 

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Discussion Starter #6
Hi Everyone,

Thought I'd share another issue I found on my car. I had the car for a road trip this weekend and had two people in the rear seats (first time I had rear passengers for such a long trip). I noticed today when I was cleaning it out that BOTH of the trim pieces in the rear seat backs are broken.
It seems there is a tiny metal support rod in them that doesn't go all the way to the ends and if any pressure is placed on the ends from the surrounding leather the plastic breaks and the ends fall off.

Car is going to dealer tomorrow to have a separate issue fixed (chrome window sill trim is lifting) so I will see what they say about this issue.

Does anyone know if these are replaceable? I may see if I can just get them taken out because the design is sh!t and the new ones will probably just break again.

Pretty disappointing. This car just doesn't seem to stop with issues! <img src="http://forum.mazda6club.com/images/smilies/57.gif" border="0" alt="" title=":cursing:" class="inlineimg" />
I had the same thing happen on my driver's seat, and the dealer replaced the broken trim piece under warranty. At first they ordered an entire new Nappa leather seat back, but then determined that the trim piece was replaceable independently on my existing leather seat back. It looks perfect again, but like you I have to wonder if it will just break again in time... <img src="http://forum.mazda6club.com/images/smilies/unsure.gif" border="0" alt="" title=":unsure:" class="inlineimg" />
Do you have any information on what exactly they did? My dealer is saying that they indeed have to replace the entire seat back and they are on the fence if this a warranty claim. I would appreciate anything you can share with me. Even the dealer you had the car to.
 

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Do you have any information on what exactly they did? My dealer is saying that they indeed have to replace the entire seat back and they are on the fence if this a warranty claim. I would appreciate anything you can share with me. Even the dealer you had the car to.
My dealer initially thought the same thing and ordered an entirely new leather seat back which they were still going to cover under warranty. While they referred to it as a new seat back it turned out to actually be the Nappa leather seat back cover which they thought they'd replace mine with. Once they took apart my seat and removed the cover they realized that the trim piece is connected with a couple of clips which would be replaceable on my existing leather seat back, so they then checked again and found that they were able to order a replacement trim piece alone. Once received they installed it onto my leather, reassembled the seat and I'm happy to say it all fits back together tightly and the repair is undetectable from new (and I'm very particular!) My dealer is Continental Mazda in Naperville IL if your dealer needs to contact them for details. Here's what my invoice states was done:

DRIVERS SEAT BACK LEATHER HAS A PLASTIC TRIM ON IT THAT BROKE, INSPECT AND REPLACE WITH SOP
CAUSE: FAILED
801 SEAT TRIM R&R
594 WP 0.00
574 WP 0.00
0.00
1 GBVG-88-181-3A TRIM(L), SEAT BACK
1 GBVG-88-2J6 PLATE NO.1, FIXING
1 5555-CS-FRET WARR-CSO FREIGHT
INV#830145 GBVG-88-2J6

8069 TECH REMOVED SEAT BACK AND REMOVED LEATHER. TECH INSTALLED NEW TRIM PIECE FOR SEAT BACK AND REINSTALLED. TECH VERIFIED ALL REPAIRS.

Hope this helps! :smile2:
 

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Discussion Starter #8
My dealer initially thought the same thing and ordered an entirely new leather seat back which they were still going to cover ....

8069 TECH REMOVED SEAT BACK AND REMOVED LEATHER. TECH INSTALLED NEW TRIM PIECE FOR SEAT BACK AND REINSTALLED. TECH VERIFIED ALL REPAIRS....

Hope this helps! :smile2:
Thank you so much for that. I will relay that on to my dealer in hopes that they can help me out.
 

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Damn! I am truly sorry that all these issues keep appearing on your 6.

I really can't see why you'd need to replace the entire seat back for a small piece of trim that's not part of the frame or leather itself. That's asinine.

On a personal note, that was another reason why I picked the Reserve. I've never seen any other seat with a piece of plastic trim running across the back of the seat like that, and it would bother me to no end if I felt it digging into my backside. Now it looks like it could turn into another issue for all Signature owners and Mazda...
 

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Discussion Starter #10 (Edited)
Damn! I am truly sorry that all these issues keep appearing on your 6.

I really can't see why you'd need to replace the entire seat back for a small piece of trim that's not part of the frame or leather itself. That's asinine.

On a personal note, that was another reason why I picked the Reserve. I've never seen any other seat with a piece of plastic trim running across the back of the seat like that, and it would bother me to no end if I felt it digging into my backside. Now it looks like it could turn into another issue for all Signature owners and Mazda...

I thought the seats looked nice and they are comfortable (this piece doesn't poke your back or anything like that..at least when it's not broken) but it seems the plastic trim can not handle any sort of pressure from the surrounding leather. When you push the trim into the leather surrounding it it puts pressure on the ends and snaps the tip off that is not reinforced by the little metal bar that runs down the inside of the plastic. If you look at the picture you can see the little tip of the metal reinforcement that is sticking out. The dealer actually broke the other side of the piece while they were investigating so that goes to show how fragile it is.
 

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GTEyes, did you ever get this fixed?

My rear seat also has a broken chrome trim piece, just like yours. I haven't contacted the dealer, but I'm due for an oil change soon and figured I would have them look at it while it's in for that. I just want to be prepared for any pushback.

Thanks!
 

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Discussion Starter #12
GTEyes, did you ever get this fixed?

My rear seat also has a broken chrome trim piece, just like yours. I haven't contacted the dealer, but I'm due for an oil change soon and figured I would have them look at it while it's in for that. I just want to be prepared for any pushback.

Thanks!

I am working with the dealer to have this fixed. They ordered the little trim pieces and replaced them but one has already fallen out and needs attention again (it's only been a few weeks since the repair was done). I think in order to do a good job they need to remove the leather and get behind the trim because it seems like the front part snaps into another trim piece inside the seat.
There was also an issue with the armrest (it wasn't installed correctly when they were putting things back together) and the seat was ripped because of that, so now I am working with them on rectifying those issues.
There were part numbers listed by another member in this thread so I would make sure your dealer is aware of that as the first dealer that looked at my car said they needed to replace the entire seat back :/


Best of luck!
 

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Pretty disappointing. This car just doesn't seem to stop with issues! :cursing:
Cut your losses, trade it in when you can without taking too much of a hit.

Maybe you'll have better luck with a Camry, Accord, Optima, etc.

As much as I love the car and sucks to see someone have so many issues; if it's not working out, ditch it.
 

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Cut your losses, trade it in when you can without taking too much of a hit.

Maybe you'll have better luck with a Camry, Accord, Optima, etc.

As much as I love the car and sucks to see someone have so many issues; if it's not working out, ditch it.

Unfortunately, I am about to hit 80,000kms (~50,000 miles) with the car so I'm in it for awhile before I will trade.

Thank god it drives so well because I would be cranky if it drove really shitty.
 

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So I just got my car back from the dealership and mine is fixed. It took them two days, but that wasn't an issue for me because they gave me a 2019 3 loaner.

They replaced the entire seat back (new leather) but when he was putting it back together and putting the new chrome trim piece back on (the one I was having replaced), he broke it. So they had to order another one. This was the first repair he had done of this and he wasn't quite sure how to get it all back together again without breaking it. Needless to say, I was concerned but it all looks good when I picked it up today. We'll see how it holds up.

I had originally taken it in last week for the repair because the part they ordered was in, but when he went to do it he realized he would need more parts because he wasn't sure how he was going to fix it.

My service guy and I were saying this was a really stupid design decision and I have a feeling Mazda will be coming out with a tech bulletin on how to replace this cheap trim piece without ordering $1k worth of new seat leather.

If I have one of these break when my car is out of warranty, I'll probably just go to an auto upholster and have them take them all out and sew in some leather trim as a place holder so it still looks good. That is if we don't have Youtube videos or actual instructions on how to easily replace ourselves.

I've been telling my kids or anyone that gets in the seats to make sure they don't put any pressure with an arm or elbow while moving around so we don't break another one. I originally broke mine while washing the rear window with my elbow leaned against the seat and I felt the pop when I pushed off. If another one breaks, I'll probably just wait until I'm closer to the warranty being up and having any broken ones replaced. Hopefully by then they'll be able to do it easier, but if not, at least I'll only have to bring it back in one more time.
 

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I know how I'd fix it: I would buy some solid aluminum barstock, and I would gently bend it in a vise (with soft jaws) to more or less match the OEM plastic piece.... then taper-file the ends a bit and ensure the very ends are rounded nicely. I would then make the attaching elements - the spikey things - by drilling and tapping the barstock to accept say 6-32 (?) screws of the same length as the spikey things. Blind holes, use of bottoming taps, cut screws to correct length, and finally, use medium strength thread locker to set the screws in place.

This would fix it for good.

Of course, this should NOT have to be done by the owner. I kind of hate it when 95% of the design is done by the factory, and the rest is left to the creative owner.
 

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Discussion Starter #17
Picked my car up after having the seat trim replaced a second time, after a failed first try.
They had a bugger of a time with it, which seems to be the trend.
Technician said he started a "Tech Flash" in Mazda's system so anyone in the future attempting the same repair can benefit from our situation and how they figured out how to get everything back together.

I think everything is good. I did noticed I can see the black seat hinges on both outside edges of the seat parts, so not sure if those are supposed to be tucked inside the leather or not. Attempted to fix it myself but there is a plastic push fastener that has a strip of leather attached (to keep it tight) and I can't tell how to remove it safely without breaking it. There feels to be a space in the seat foam for that hinge to sit, so I think the leather is suppose to go on the outside of that hinge and cover it, not behind it. Both hinges on the seats look like this, which doesn't look right to me.

Maybe you guys can confirm by having a look and letting me know what your seats look like?
237725
 

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Whereabouts on the seats? The pic doesn't show me where to look...
 

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Whereabouts on the seats? The pic doesn't show me where to look...
That picture is of passenger side seat near bottom between side bolster component (doesn’t fold down) and the backrest part that can fold down. You can see a bit of the passenger side seat belt in the picture as well.
 
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