On the heels of the President's Club announcement, Mazda has followed up with naming 123 dealerships as part of their Gold Cup certification. To be a Gold Cup dealership, the dealerships must be committed to excellent customer service, maintain a quality image and have their staff trained on an ongoing basis.
I have three locals here and the one that I'm closest too I'm very unimpressed with. However the other two are great and they both made the list whereas the crappy one did not.
My dealer made the list in Indy. Been taking my Mazda's there for the past 10 years. Always serviced and fixed right the first time, never had a problem.
My local(Jenkins Mazda) didn't make the list, which doesn't surprise me. Sport Mazda in Orlando did though, which is where I actually had been planning to go originally, had only stopped in my local one really to test drive and got a deal on my CPO kinda unexpectantly.
Yeah the MA dealers on the list seem fishy. I've heard bad things about two of them. I've gone to Sentry since they opened in 2002. While it hasn't been a perfect experience (I expect some variance over 15 years) I'd say their overall attitude and treatment has been very good to excellent. I especially appreciate their lack of scripting or faux etiquette. They come across as decent, fair people. And like any person they have good and bad days. They have certainly treated me well. But then again I've been loyal for 15 years...reciprocity is important. IMO
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